Terms & Conditions
Terms and Conditions
All bookings are subject to room allocation and availability. This means that at certain times of the year the resort might have allocated a limited number of rooms for e-deal vouchers or e-card bookings. Limitations can apply in popular periods such as long weekends and school holidays (if offered for discount vouchers). Once allocations have been taken up, no further bookings can be accepted.
The reason for restricted allocations is simply because our rates are so heavily discounted. In popular seasons, resorts can easily fill their rooms with full-rate bookings. But remember you can use your e-card during these periods to get 15% off standard rates at participating resorts.
E-deal valid dates
Each resort offering e-deal packages have valid periods in which the rates are available. We negotiate e-deal package rates at resorts for up to 12 months ahead, however some resorts offer e-deal packages periodically throughout the year to help fill up unsold rooms. You can find out about these deals by logging onto our website or contacting us on our free call number. Please let us know if a particular valid-to date does not suit your plans and we might be able to swap you to a more updated package at the same resort, or a different resort if necessary.
Product and service advertisements
This catalogue contains paid advertisements from businesses in resort areas, most of which are offering savings to members. We have endeavoured to include only quality establishments, however Refresh Resorts makes no claim in regards to the services or products offered. We value your feedback to help us in making the best choices for future editions.
Resort listings
We’ve included the following to assist you in choosing the best property for your holiday. Please remember that the “from $xx per person per night” rates listed are a guide only. Precise rates will be provided upon confirmation of your booking. We’re sure you’ll find your ideal getaway at the right price!
Room types
Each listing shows the total rooms available and various room types available.
Rate guide
“From $xx per person per night” This is an example rate based on a package price at the selected resort for the various accommodation types. The rate varies based on a minimum night stay with a minimum number of guests.
Booking conditions – Reservations
Website: www.refreshresorts.com.au
Phone: 1800 222 426
Email: info@refreshresorts.com.au
Catalogue
The catalogue should be used as a guide only. Please check with your reservations consultant or go to the website for full details.
How to book
Please make your choice then contact one of our reservations consultants who will arrange the booking for you. Note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and will confirmed when the reservation is placed with the property. A Pro Rata Booking Fee (amount to be advised on confirmation) will apply to all bookings.
e-card bookings
Please give your e-card number and expiry date to the consultant when making a reservation. You will receive 15% discount off the standard rates that would normally be offered to a customer booking direct with the property. Examples of member savings are shown on the catalogue listings if applicable. The member discount applies to all accommodation types listed in this catalogue for e-card use. If you are travelling in peak times we recommend that you book well in advance to avoid disappointment. Minimum lengths of stay can apply at various times throughout the year. Your e-card and the associated discount cannot be used in conjunction with any discount vouchers or telemarketing package. The 15% best-rate guarantee applies to room-only rates offered by the property and the competing offer must be an advertised rate accessible to the general public*. The guarantee excludes any offers made to clubs and other member groups or organisations, or where money is paid to access the offer.
Voucher bookings
You will be asked to quote your member number and expiry date when making a reservation. All rates quoted will be the total amount payable after deduction of any voucher value. A valid voucher must be presented to the property on check-in to access voucher rates. Your voucher is non redeemable if lost or unused.
Unless otherwise specified, no room servicing or meals will be included in the price. Use of your voucher is subject to each property’s room allocations, and validity and exclusion periods applicable to voucher use.
Changes in prices and conditions
Prices quoted are in Australian dollars and are rounded up or down to the nearest dollar. All prices and conditions are correct at the time of catalogue printing but are subject to change without notice.
Good and services tax
All prices are inclusive of Australian GST.
Deposits and final payments
A deposit is required at the time of booking to secure your reservation. All bookings will require full payment at least 30 days prior to arrival at your destination. Bookings made within the 30 days of arrival will require full payment at the time of booking. If for any reason full payment is not received by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. A deposit holds services requested but does not guarantee prices.
Amendments
Any amendment to your booking is subject to room availability. Amendments requested within 48 hours of the arrival will not be accepted. Any approved change to a booking prior to, during or after making final payment will incur a non-waivable amendment fee in addition to any fees imposed by the property.
Cancellations and refunds
Prior to final payment: There will be no refund of your deposit. After final payment: There will be no refund of your deposit. Cancellations are also subject to any fees imposed by the property and may be up to 100% of all rooms booked.
Responsibility and descriptions
Descriptions of properties featured in this catalogue are based on information provided by the participating properties. Any features, facilities or services shown to be included are subject to change at any time. Refresh Resorts Pty Ltd does not guarantee the suitability, fitness for purpose, class or standard of the properties printed in this catalogue and as such is not liable for any misleading or false information, misrepresentations, inaccuracies and errors and the disappointment, loss, delay, expense, illness, injury, death, damage or shock associated, irrespective of its cause. Without limitation, we will not be responsible if the product is not available due to inclement weather conditions or other Acts of God.
* Applies to specific resorts only.
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